Virgin Media Community

[DJM-21]

I wish to renew loyalty subscription, to get better deal....

BUT CANNOT make contact by phone, or on via Chat.  Been trying, off and on for 2 weeks.  Anyone else having bother?

An WHY did Virgin close some call centres.   If people are spaced out in them, then that multiplies the effect of having far less staff.  If they can keep some centres open and space they staff out, then why not keep all open.  Does not make sense to me.  Does it make sense to anyone else?

[swampdonkeygj]

I can't make contact at all either - contract ended yesterday. The phone doesn't even ring today, just instantly gets cut off.

[Beth_G]

Hi DJM-21,

Welcome to the Community Forums, thanks for taking the time to post here.

I'm sorry to hear that you've been struggling to speak with us regarding your package contract. We have been a lot busier than usual so I appreciate it must have been frustrating for you. Sadly we cannot make package changes from here, so you would need to try calling us again on 0345 454 1111 or use our text service instead and text us on 0753 305 1809. Our team will be able to help you from there.

Let us know how you get on and if you need help with anything else.

Kind regards,

Beth