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Phil19
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HELP can't create an account

help

I'm trying to create an account for new broadband but getting the following even though I have installed 

Sorry!

We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.

thanks

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Zak_M
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Message 2 of 13
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Re: HELP can't create an account

Good afternoon @Phil19 

 

Welcome to the forums,  thank you for taking the time to reach out to us. 

 

I am sorry to hear that you have had some issues with setting up your my virgin media account, 

 

Are you able to let us know, Is this the first account that you have had set up? 

 

Kind regards,

Zak_M

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Phil19
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Message 3 of 13
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Re: HELP can't create an account

@Zak_M

  • I had an account a few years ago bug I am using a new email address and a new account number
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Zak_M
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Re: HELP can't create an account

Thank you for coming back to me, 

 

Are you able to let us know, do you have your services already installed? 

 

Kind regards,

Zak_M 

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Phil19
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Re: HELP can't create an account

Yes services where installed last week

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Melissa_F
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Re: HELP can't create an account

Thanks Phil19.

 

I'd like to take a closer look at this, as this may need to be raised to our IT team. 

 

I'll pop you a private message now.

 

Thank you,

 

Melissa

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Melissa_F
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Message 7 of 13
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Re: HELP can't create an account

Thanks for your details via private message 🙂

 

I've now raised this to our IT for them to fix. It can take up to 5 days to resolve but generally it is sooner than that. 

 

I'll let you know when I hear back.

 

Thank you,

 

Melissa

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Melissa_F
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Message 8 of 13
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Re: HELP can't create an account

Hi Phil19,

 

IT have advised that this is now resolved. Can you please try and register now?

 

Let me know.

 

Thanks

 

Melissa

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Phil19
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Message 9 of 13
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Re: HELP can't create an account

No still not able to log in 

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Melissa_F
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Message 10 of 13
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Re: HELP can't create an account

Sorry about this Phil19.

 

Are you still getting exactly the same error message?

 

Thanks

 

Melissa

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