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Obear1234
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HELP PLEASE Cancelling a contract

Hi Folks, I have just moved house in the last 3 months and now for the 3rd my internet has failed. It is almost impossible to even get to talk to a cancellation team (convenient).

 

How do I get through quickly?

 

Cheers

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newapollo
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Re: HELP PLEASE Cancelling a contract

You could try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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japitts
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Re: HELP PLEASE Cancelling a contract


@Obear1234 wrote:

Hi Folks, I have just moved house in the last 3 months and now for the 3rd my internet has failed


Not sure what you mean by "my internet has failed", but if you pop a post in the broadband section of the forum, here - you might be able to get some help with that.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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