Hi rmvirg95, thanks for the message and sorry for the delayed reply. It is likely that the new package did not include the HD package. A wireless router is something which we do not offer, do you mean the booster? Chris
I have arranged for a new hub to be sent out to you, If you need information about your delivery, it can be found on your online account and clicking My Account and Order tracking, you will also receive your tracking information via text message or email from our delivery partner.
Does your new contract state which HD channels that you should have available?