Virgin Media Community

[Mike1959]

Hi

I recently joined Virgin taking out the oomph package but I have not yet received my free gift of a google nest and mini nest. Should I of been given them when installation took place or are they sent after?

[newapollo]

Hi Mike1959,

There's a FAQ page regarding virgin-media-free-gifts 

When will I receive my gift?

After your Virgin Media services have been installed or activated, our trusted third party Exertis will despatch your hardware gift within 28 days. They’ll make sure your hardware gift is delivered up to 14 days from this date using the courier UK Mail.

It’s been 28 days since my install or activation, and I’ve not received my gift. What do I do?

Remember it can take a further 14 days for your gift to be delivered by the courier UK Mail, and they may have attempted delivery while you’ve been out. If you’re not home when they call, they’ll drop a card through your letterbox letting you know how many times they’ve tried to deliver your gift, and how to rearrange delivery.

If you’ve waited for a further 14 days and you’re still waiting for your gift text us for free on 0753 305 1809 ^ and one of our team will be happy to help during our opening times 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday.