Hoping, just hoping, that after weeks of going around in circles someone will be able to help from the UK with an issue I have.
I moved house. Before I moved, I had VM, - and was told I could have it at the new house.
That wasn't the case. So the contract fell through. A year later, the cable finally went in, and I have a new contract, and everything is up and running. But my email address is linked to my old contract, so I can't access any of my bills, or see my account details.
I've had several calls with the team in the Phillipines, who are all lovely, but haven't resolved an issue that is now going in circles. I was told it would take 5 working days to unlink the accounts, that was weeks ago, I'm not being told I have to verbally authorise it, which I've already done, on the phone to them.
Can someone from VM please put me out of my misery and just get my email address relinked to the correct account number so I can actually see my account details? I have complaint reference numbers, and a raft of boilerplate answers, but I just need someone who can actually push the issue to a team who can actually do something, I'm losing hope..!
