You can also at the moment send a text with a description of cancellation to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
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the person that replied and myself are NOTvirginmedia staff.. the official forum staff should reply in a day or so, and they'll be advising you the the same, as for getting to speak to agent most of the centres are closed, so times will be longer. you can also text via 07533 051809 and an agent will get back to you.
I think the point is that most people are more than happy to call and make amendments but it is just an infuriating process trying to speak to someone, many of us work full time and have things going on in life that make sitting by your phone for hours listening to the same things on loop, hoping that someone picks up at some point an incredibly frustrating experience. Why not a leave some details and Virgin call back process or at least an idea of where in a queue you are? You just get left simmering with frustration thinking that it's just a ploy to make you give up and put up with things.
'I'm not here looking for unsolicited advice, thanks'
you got the correct advice from a trusted and respected longtime user of these forums. virgin staff will give exactly the same advice. even when virgin staff reply here you will still not be able to say ' I will take your response to my message here as an acknowledgement of the notice given'. this is an open public form viewable by all. no one is allowed to 'cancel' using this forum. the same applies to both bt and sky forums. the customers of all have to contact their provider in similar ways.