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Buckshaw19
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Gift card voucher

We took out a Virgin Vivid 100 package for the sole reason of the advertised £150 Currys/PC World £150 gift card. We did quick start set up 09/11/2018 and waited until after Christmas to request the gift card.

After being passed from pillar to post where Virgin say it is nothing to do with them and two email complaints that Virgin have not responded to we just can't seem to get anywhere. Virgin gave us a contact number. When we contacted this number they had no details for us. I've been ringing on a weekly basis since January 2019 being passed from Virgin to Car phone Warehouse and simplify digital. Where do we go from here?

I've contacted Trading Standards who have said the contract is with Virgin and we were misled with the advert.

Has anyone else had their complaint resolved? We would not have taken out the contract if we were not getting the gift card. 

Many thanks 

 

 

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Message 2 of 9
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Re: Gift card voucher

Hi Buckshaw19,

 

Welcome to our community. Thanks for posting.

 

Apologies for the trouble. Where did you placed the order for the service? If it is placed with a 3rd party retailer, it is that retailer that is often responsible for providing any welcome gift such as vouchers.

 

Is the voucher is listed on the Virgin Media contract? You can view this on your online account. This will be separate to any email confirmation received when the order was placed. You can click here to log in on your online account.

 

Let us know so we can help.

 

Thanks,

 

Renan_G

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Buckshaw19
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Message 3 of 9
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Re: Gift card voucher

We placed the order online.

The voucher is not listed on the contract but we have an email with the online order reference number which states:

£150 Currys PC World Gift Card

£20 set-up fee applies 

12 month contract

This is the sole reason why we chose this package as in Carephone Warehouse they were doing the same bundle but with £100 Currys PC World Gift Card so this is the reason why we opted to place the order online.

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Re: Gift card voucher

Thanks for getting back to us there Buckshaw19 

 

When placing the online was this directly though the virgin media website? 

 

Thanks 

Zak 

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Buckshaw19
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Re: Gift card voucher

Hi

It was through either Broadband Choices or Uswitch and the link went straight through to Virgin.

Many thanks 

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Re: Gift card voucher

If this was advertised on the either of these website's it would be an offer made by them and you would need to contact them regarding this. 

 

||ZM 

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Buckshaw19
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Re: Gift card voucher

Hi

Can I send you a screenshot of the order which shows the offer?

Many thanks 

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Re: Gift card voucher

you can post it on here or i can pop you a PM if you prefer? 

 

Thanks 

Zak  

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Buckshaw19
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Message 9 of 9
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Re: Gift card voucher

Hi

Can you do a PM please?

Many thanks 

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