I cancelled my virgin account by phone a while ago - I had an email confirming but with no date as to when it would stop on it. I attempted to phone a couple more times but couldn’t get through. I looked for emails and contacts eventually finding only a postal address. I paid 2 months longer than I’d had the service so I cancelled my direct debit and sent a letter asking for a refund to the only address I could find online. I’ve now got an email asking me to pay the last 2 months and no confirmation of my cancellation. How can I get rid of virgin (and peferably get my money back)? Does anyone have any contacts that don’t require me phoning for hours on end?