cancel
Showing results for 
Search instead for 
Did you mean: 

Getting paper bill even if the preference is set to ebills

Spixyha
Joining in

Despite having the bills set to ebills, still getting charged £1.75 a month and getting paper bills in the post. 

1 ACCEPTED SOLUTION

Accepted Solutions

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Spixyha,

Thanks for coming back to me via Private Message! I'm glad that I've been able to assist you with this issue and ensure that you're registered for online e-billing going forward.

If there's anything else we can do to help, please let us know.

Thank you! 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

2 REPLIES 2

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Spixyha,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your billing! 

I'll be more than happy to have this looked into to ensure that e-billing is activated fully on your account.

I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you! 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Spixyha,

Thanks for coming back to me via Private Message! I'm glad that I've been able to assist you with this issue and ensure that you're registered for online e-billing going forward.

If there's anything else we can do to help, please let us know.

Thank you! 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs