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Getting in touch

I am having trouble getting in touch with Virgin about my account. I have been a customer for around 30 years and have had a loyalty bonus attached to my account, but when contract expired in April and have tried to call them but have failed. Today called and got so far and was asked to leave a mobile number and was told they would text a link, you’ve guessed no TEXT. I tried several times so it’s got to time that I’m thinking of going elsewhere for my service.

Can anyone help me ?

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Re: Getting in touch

Hi Daffy77,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issues in speaking with our teams. 

 

If you do wish to contact the teams we do advise using our SMS service: +44753 305 1809.

 

^Martin

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Re: Getting in touch

Thanks for help, have since got a result, so all good

Daph

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