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mjh9999
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Getting help

Hi. I don't have a Virgin phone and don't want to pay the high support call costs. Is it possible to get assistance from Virgin a different way?

Last time I used the phone service to get the booster fixed it cost £67 in phone bills. I was sent out new boosters and now I'm being charged for them on a monthly basis - nothing I ever signed up for. I don't want to pay more phone bills - it is possible to leave virgin or cancel the boosters without using the high rate phone line?

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mjh9999
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Re: Getting help

-

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newapollo
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Re: Getting help

Hi mjh9999,

You can try freephone number 0800 052 0422, options 1,1 and 4 (Changes to your package) to cancel the boosters

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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mjh9999
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Re: Getting help

Great, thanks
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Natalie_L
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Re: Getting help

Hi mjh9999

 

Thank you for posting to the Community. 

 

I am sorry to hear you were unaware of the charges for the boosters and wish to arrange to have them cancelled. 

 

Have you been able to speak to a member of the team since your last post to us?

 

If not, please let us know and we will be happy to assist. 

 

Thank you 

 

 

Nat
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