Virgin Media Community

[Iains11]

Hi,

Is it possible for some one to  advise if you can find out in your account online about letters you have received about general price increase correspondence, I seem to have lost my paper copy and I think an increase of around £3.50 is due soon but don’t know when? How do I find out apart from calling customer services who I expect are very busy.?

also I was wondering if this general price increase is standard / allowed when I have recently negotiated a fixed discount on my account up until Feb 2022 and was told i would not face any increases until the discount period ended.

thank you

[Robert_P]

Hello Iains11

Thanks yo for taking the time to raise your price increase query via the forums and welcome to the community.

Have you received a letter or email from us advising you're affected by the recent price rise? If not this may be for a number of reasons. If you have recently joined us or renewed your package this may have made you immune from the price rise.

Thanks

Rob