Is it possible for some one to advise if you can find out in your account online about letters you have received about general price increase correspondence, I seem to have lost my paper copy and I think an increase of around £3.50 is due soon but don’t know when? How do I find out apart from calling customer services who I expect are very busy.?
also I was wondering if this general price increase is standard / allowed when I have recently negotiated a fixed discount on my account up until Feb 2022 and was told i would not face any increases until the discount period ended.
Thanks yo for taking the time to raise your price increase query via the forums and welcome to the community.
Have you received a letter or email from us advising you're affected by the recent price rise? If not this may be for a number of reasons. If you have recently joined us or renewed your package this may have made you immune from the price rise.