Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
123 Views
Message 1 of 3
Flag for a moderator

Fun bundle

Yesterday I had sky one HD, today it's gone. My account says I have the Fun bundle, including TV, old TIVO box, broadband and phone. I am paying £76.00 pounds a month  for this. I cannot get anybody to answer on 150. I understand that the Full House Bundle is £78.00 per month. I am so angry that my channels have changed without warning and I am paying a lot of money for it.

0 Kudos
Reply
Highlighted
  • 29.53K
  • 1.43K
  • 5.1K
Very Insightful Person
Very Insightful Person
116 Views
Message 2 of 3
Flag for a moderator

Re: Fun bundle

Sky one was given free for a limited time during the lockdown. This has now ended

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 5.03K
  • 571
  • 1.68K
Very Insightful Person
Very Insightful Person
108 Views
Message 3 of 3
Flag for a moderator

Re: Fun bundle

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls. 

The Full House and Fun packages are legacy packages and have been since late last year.  Legacy packages will continue for existing customers but you can no longer change to a legacy package.  The current TV packages are now Mixit and Maxit and if you want Sky One HD you need to be on Maxit.  Current channel guide is here:

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide

I fairly sure Sky One HD was never part of the Fun package, like most of the HD channels, so you probably got it as part of the free crisis offer which was temporary.  The web page here shows that Sky One (does not mention HD specifically) was getting withdrawn on the 9th from packages where it was not normally included:

https://www.virginmedia.com/virgin-tv-edit/tv/new-channels-on-virgin-tv

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply