I have moved house and started a new package, MAXIT + Sports. We had some teething problems. My package at the old address was disconnected three days early and nothing could be done about it for up to 48 hours and not without compromising the engineer appointment for the new installation. Why? Is the software so inept that restarts to rectify a VM mistake can't be fast tracked? Maybe not by the call centre staff, but getting through to anyone with authority and ability is like trying to get past the doctors surgery receptionist Gestapo.
The engineer visit was a smooth event, two V6 boxes installed and up and running. Pod on the way. Can't praise him highly enough.
Yesterday I tried to update the package to include Movies and Racing TV. The call concluded smoothly with an agreed price and timescale "up to 24 hours".
24 hours later, nothing, I ring again, to be told there was no record of my call (at least I think that was what was said, bit tricky to understand). Went through the whole process again. It now seems to be activated.
It just annoys me that this didn't happen the first time. It's this haphazard service that gives VM the kind of name it doesn't really deserve.
