18 years I’ve been with VM. Is there anyone at Virgin who actually follows things up these days. We have talk talk 1000mb UFO in the street now and been offered it very cheap. thought I’d phone VM and see what deals could be had since out of contract. Four times I’ve phoned to either get cut off, told the offer I was offered isn’t available now to getting a person saying they will call back and haven’t bothered. does my loyalty to VM mean nothing?
I’ve read talk talk have poor service but I’ve sat back and listened to feed back of the new service in our area from neighbours etc. it seems to be reliable with speeds averaging 700mb. For £30 per month my thought was this and a basic tv package with sky which comes in cheaper than our basic tv package and 100mb connection. (Which I see new customers get at less than half the price in paying myself). I know the focus is on new customers. Businesses have to expand but they do appear to forget expansion can only happen if they have their retention too.