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Frustrating

I’ve been a virgin customer for over 7 years.

Yesterday I spent 3 hours phoning and texting the automated customer support in regards to downgrading my package as I wasn’t allowed to do it through the app (just an oops error message).

I was offered an alternative package but I said I need to think about. A few hours later I received an email confirming the new package (I hadn’t confirmed it) and then this morning I received an email saying I’m going to be disconnected on the advised date (I hadn’t cancelled the package or been advised on a disconnection date). 

Today I’ve tried calling and texting Virgin to ask what is going on but I can’t even get through to the automated response now...this is really frustrating. 

Can someone please tell me how to get in touch with customer service to sort this out. 

 

 

 

 

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Re: Frustrating

Good Afternoon DBTown,

 

Thanks for your post in on our Community Forums and a very warm welcome to you!

 

I'm terribly sorry to see you've been having issues with the agreement you have with and seemingly this hasn't been done correctly.

 

I'd like to work with you to take a look into this and seeing if we can rectify this. Can you please check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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