Yesterday I spent 3 hours phoning and texting the automated customer support in regards to downgrading my package as I wasn’t allowed to do it through the app (just an oops error message).
I was offered an alternative package but I said I need to think about. A few hours later I received an email confirming the new package (I hadn’t confirmed it) and then this morning I received an email saying I’m going to be disconnected on the advised date (I hadn’t cancelled the package or been advised on a disconnection date).
Today I’ve tried calling and texting Virgin to ask what is going on but I can’t even get through to the automated response now...this is really frustrating.
Can someone please tell me how to get in touch with customer service to sort this out.