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Friend referral reward still pending

My order was placed on the 11thbof July and I had my services installed on 21st July, I've paid 2 bills already and still the reward is pending in my aklamio account which it has been since the 11th of July. I've spoken to aklamio who have said to speak to virgin who then tell me to speak to aklamio who then say that virgin has 12 weeks to push this through to them although online it says it should be done after the first bill is paid. I've spoken to the friend who reffered me and thy still have not received their reward either. Can someone from virgin media contact me about this so it can be sorted now as it's been 12 weeks. 

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