So my v6 box started playing up, recordings getting choppy, losing sound etc so I guess its the hd starting to fail (live TV is great).
I remembered the free v360 upgrade email I had so thought I may as well. I rang up, explained what was happening and asked for the box to be swapped. All is good apart from the guy getting my name wrong all the way through and getting cut off three times - he did ring me back though. Then today when I checked the email the guy changed my whole package. So on the phone I went to see what was happening, new box is coming tomorrow, but they cant re instate my old package until I have the new box up and running. I have to wait till Friday or Saturday for a call back.
What are your guys doing? how can a simple box swap turn into a package downgrade and hassle for your customers?