Free upgrade to 360 - Yet I appear to be being charged?

[Stoobs]

I received an email to say I could get a free upgrade to Virgin 360, because my equipment was old. I currently pay £48 a month. I followed the instructions to order the remote and instructions to upgrade.

Now the upgrade has gone through your system, I have received an email saying my new monthly bundle cost is £73.25?! If this is what a free remote control and upgrade actually costs me, I am not interested thanks.

https://t.co/elVoPaeThK

[Matthew_ML · Accepted solution]

Hey Stoobs, thank you for reaching out and a warm welcome to the community I am sorry to see there has been an issue with the bill here.

I would like to look into this via a PM so we can discuss this in more depth.

Please look out for the purple envelope. Thanks 

[Stoobs]

Thanks for picking this up. I have replied.

[Matthew_ML]

No worries, I have replied to you. Thanks