Hi, basically when I signed up which was over the phone. I asked the agent if he could match the online offer of a free 43inch LG TV if I signed up. He said he could and he will. Also he also said Virgin will pay up the rest of my current broadband to switch. Brilliant! I got my contract through and it does not state anything about the free TV or paying off my current broadband. Is this normal? And has anyone else had anything similar?
Re: Free tv and paying off rest of current broadband!
Hi yes I am coming from another provider. This was what the agent who spoke to me on the phone said they would do as my current providers contract don't end till March. Seems like I was not told the truth. Also the free tv offer was also agreed on but as I stated nothing has been confirmed to me so far which once again is disappointing. How would I resolve this. Any help is appreciated.