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MrGrb79
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Free gift

Hi,

I got VM installed on 14/05/2019. The deal at the time was a free PS4 with Fifa 19. As of yet i have not received this. I was told through the VM text service it is 28 days after the install date then another 14 days for it to be delivered, at total of 42 days. 42 days onto 14/05/19 is 25/06/2019 or 42 working days would have been 11/07/2019. Can you please let me know why i have not received my free gift yet.

Thanks

I've selected the managing your account board as there isn't an option for general questions.

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Forum Team
Forum Team
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Re: Free gift

Hi MrGrb79,

 

Thank you for getting in touch via the Community.

 

I am very sorry to hear you have not received your free gift. Are you able to confirm if this was an offer directly from us or via a third party?  Also does your contract confirm the free gift?

 

I am going to drop you a private message just so I can grab a few more details for your account and we can go from there. 

 

The message will appear in the purple envelope on the top right of the page. 

 

Thank you 

 

 

Nat
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