Hi Chris19692,
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you haven't received a welcome gift you were expecting around 28 days after joining us.
With any free gifts they are sent Via 1 3rd party, it can take up to 90 days from your installation date, apologies that the expectation wasn't set correctly, for items such as TV's you would receive a notification once this has been despatched.
If you still haven't received anything within the timeframe, please reach back out and we will be happy to help further.
Regards
Paul.
