Showing results for 
Search instead for 
Did you mean: 

Free gift not arrived!

Joining in

I was promised my free gift 28 days after my package activation, Still no sign or email. Not happy at all, anyone shed some light on this before a ditch them for good?. 


Forum Team
Forum Team

Hi Chris19692,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you haven't received a welcome gift you were expecting around 28 days after joining us.

With any free gifts they are sent Via 1 3rd party, it can take up to 90 days from your installation date, apologies that the expectation wasn't set correctly, for items such as TV's you would receive a notification once this has been despatched.

If you still haven't received anything within the timeframe, please reach back out and we will be happy to help further.