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Free Xbox series s not received

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Hi I I had my services activated 21/04/2023 I signed up for the free Xbox series s deal with virgin directly I had an email 16/05/2023 to say it was ready for delivery and then heard nothing since any help would be appreciated tried to text but not getting anywhere 


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Hi just wondering if you ever received your xbox 

Forum Team
Forum Team

Hello LauraScott18


Thank you for taking the time to raise your gift query regarding the Xbox Series S, we appreciate the confusion and you taking the time to raise this via the forums. Welcome to the community!


We can see you have discussed this with the team, we trust everything was covered and support provided? If you need us further, please don't hesitate to get in touch.



Hi I was told 72 hours someone would be in touch and still nothing or nobody has been in touch still nothing has arrived can you chase this up please. Thank you 

No nothing has arrived as of yet 

Thanks for coming back to the thread @LauraScott18.

I'd be happy to take a closer look into this for you, to see if we can get some answers for you.

Check out the envelope in the top right hand corner for a private message from me.

Kindest regards,