Morning! Was told by your Facebook team to try and resolve this issue here.
Basically I signed up for Virgin Media on the 24th of Decemeber 2020 and was installed 27th Jan 2021. Part of the signup offer directly through Virgin was a free LG TV. This has never arrived. I have spoken to cust services 6 times all of which give me the same answer... We will get back to you within 3 days blah blah. Never happens and the TV still hasn't turned up nearly 4 months later.