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Mattatattat74
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Free TV never arrived

Morning! Was told by your Facebook team to try and resolve this issue here.

Basically I signed up for Virgin Media on the 24th of Decemeber 2020 and was installed 27th Jan 2021. Part of the signup offer directly through Virgin was a free LG TV. This has never arrived. I have spoken to cust services 6 times all of which give me the same answer... We will get back to you within 3 days blah blah. Never happens and the TV still hasn't turned up nearly 4 months later.

Hopefully you can help via this channel?

 

Thanks

Matt

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Tom_F
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Re: Free TV never arrived

Hi Matt, thanks for your post.

 

Sorry to hear you didn't receive the free TV as part of your package, they're usually dispatched 28 days after installation it definitely shouldn't take this long. 

 

I'd like to take a look and see what we can do to help, please look out for my PM (the purple envelope) and get back to me when you can.


Tom 

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