Virgin Media Community

[Johnb1978]

Hi Kath

i wasn’t trying to add premium this was the screenshot of when I first log in. If I change the plan to basic it says the same, add card details etc and I’ll be charged. I will try logging into MyVM today and see if that works any differently and let you know. Thanks

[Zach_R]

Hi @Johnb1978,

Thank you for expanding on this. Please do let us know how you get on once you've logged in.

Thanks,
 

[Johnb1978]

It doesn’t show a tile when logging into MyVM, just checked out latest bill and it shows Netflix Standard on the bill. So do I just login to Netflix and choose the standard £10.99 subscription and bill to VM option? Or will this mean I will be charged the £10.99 when I shouldn’t be as it’s part of our package 

[Tractorboy]

It does mean you will be charged , or it will be cancelled by Netflix after a few days saying VM will not pay...

[Carley_S · Accepted solution]

Hi @Johnb1978

We'll resend the activation link and ensure that the access to activate Netflix is enabled on your My Virgin Media account. This can take up to 5 workings days. Please let us know if you are having any further issues with your activation once this information is received. Hopefully this will be resolved for you soon. 

[Johnb1978]

Ok that’s great I will send you a DM with the email address thank you

[Tractorboy]

Don't get too exited until it happens !

Have seen this promise many many times over the last seven months and it usually ends in dissapointment !

[Carley_S]

Thank you for confirming your email Johnb1978. Hopefully this fully resolves the issue. We'll be here to support should you have any further issues, just come back to us here on this thread. Keep us updated how you get on if anything does change.