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Free Amazon prime

Hi i joined virgin yesterday and supposed to get 12 months free Amazon prime video how do i activate it.thanks

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Re: Free Amazon prime

Hi.. it took 5 days for me to receive an email from Virgin with an Amazon Prime activation code.

Check your emails. 

Cheers

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Re: Free Amazon prime

Any other ideas.  I have received no email after 2 weeks. Awful customer service, on hold for 15 mins twice, once just got cut off, another time the lady had never heard of the promotion and suggested I call up amazon and pay for it!!

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Re: Free Amazon prime

I should have stuck with Sky, this was the only reason I switched!!!
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Re: Free Amazon prime

Hi i got my code for Amazon 2 days after joining virgin 

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Re: Free Amazon prime

Hi. I have no code after 3 weeks, was not told I needed one actually. On phone for over 25 minutes, listening to awful "music", (well maybe some school kids like it). Website is useless for this kind of assistance. I don't know if these forums are read by any Virgin team members, but I am at a total loss.

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Re: Free Amazon prime

Any luck? I’ve been a few weeks now too and still no response from virgin, no links to help on here, it doesn’t seem like Virgin read this.  No help from ringing up either. I have written a formal complaint but I imagine it will be another couple of weeks before I get a letter back. I’m so angry I switched, sky sent me an email offer last week as an offer to rejoin on a better package for less!

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Re: Free Amazon prime

Thanks for your post on our Community Forums,

 

Can you please advise me where the offer of free Amazon Prime came from?

 

Was this from our website, via one of our stores or via a third party offer?

 

Kindest regards,

 

David_Bn 

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Re: Free Amazon prime

Also in the same situation - no Prime username/password has been sent to me since I signed up for Virgin. 

It was an offer on the Virgin Media website, and the order says:

Your extras - all included in your monthly total

Free Voicemail 
Entertainment & Drama 
12 months of Amazon Prime
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Re: Free Amazon prime

Thanks for coming back to me BrooklyBay,

 

Sorry to hear you've not been able to access Amazon Prime as advised

 

I'd like to take a closer look into this for you

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards

 

David_Bn 

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