Menu
Reply
Matthewbooty
  • 6
  • 0
  • 0
Joining in
9,963 Views
Message 1 of 240
Flag for a moderator

Free Amazon prime

Hi i joined virgin yesterday and supposed to get 12 months free Amazon prime video how do i activate it.thanks

0 Kudos
Reply
Davidrvv79
  • 4
  • 1
  • 1
Tuning in
9,938 Views
Message 2 of 240
Flag for a moderator
Helpful Answer

Re: Free Amazon prime

Hi.. it took 5 days for me to receive an email from Virgin with an Amazon Prime activation code.

Check your emails. 

Cheers

Miles97
  • 8
  • 0
  • 1
Tuning in
9,340 Views
Message 3 of 240
Flag for a moderator

Re: Free Amazon prime

Any other ideas.  I have received no email after 2 weeks. Awful customer service, on hold for 15 mins twice, once just got cut off, another time the lady had never heard of the promotion and suggested I call up amazon and pay for it!!

0 Kudos
Reply
Miles97
  • 8
  • 0
  • 1
Tuning in
9,339 Views
Message 4 of 240
Flag for a moderator

Re: Free Amazon prime

I should have stuck with Sky, this was the only reason I switched!!!
Matthewbooty
  • 6
  • 0
  • 0
Joining in
9,326 Views
Message 5 of 240
Flag for a moderator

Re: Free Amazon prime

Hi i got my code for Amazon 2 days after joining virgin 

0 Kudos
Reply
ericst
  • 1
  • 0
  • 1
Just joined
8,771 Views
Message 6 of 240
Flag for a moderator

Re: Free Amazon prime

Hi. I have no code after 3 weeks, was not told I needed one actually. On phone for over 25 minutes, listening to awful "music", (well maybe some school kids like it). Website is useless for this kind of assistance. I don't know if these forums are read by any Virgin team members, but I am at a total loss.

Miles97
  • 8
  • 0
  • 1
Tuning in
8,615 Views
Message 7 of 240
Flag for a moderator

Re: Free Amazon prime

Any luck? I’ve been a few weeks now too and still no response from virgin, no links to help on here, it doesn’t seem like Virgin read this.  No help from ringing up either. I have written a formal complaint but I imagine it will be another couple of weeks before I get a letter back. I’m so angry I switched, sky sent me an email offer last week as an offer to rejoin on a better package for less!

0 Kudos
Reply
David_Bn
  • 4.91K
  • 226
  • 402
Forum Team
Forum Team
8,587 Views
Message 8 of 240
Flag for a moderator

Re: Free Amazon prime

Thanks for your post on our Community Forums,

 

Can you please advise me where the offer of free Amazon Prime came from?

 

Was this from our website, via one of our stores or via a third party offer?

 

Kindest regards,

 

David_Bn 

0 Kudos
Reply
BrooklyBay
  • 8
  • 0
  • 0
Joining in
8,545 Views
Message 9 of 240
Flag for a moderator

Re: Free Amazon prime

Also in the same situation - no Prime username/password has been sent to me since I signed up for Virgin. 

It was an offer on the Virgin Media website, and the order says:

Your extras - all included in your monthly total

Free Voicemail 
Entertainment & Drama 
12 months of Amazon Prime
0 Kudos
Reply
David_Bn
  • 4.91K
  • 226
  • 402
Forum Team
Forum Team
8,542 Views
Message 10 of 240
Flag for a moderator

Re: Free Amazon prime

Thanks for coming back to me BrooklyBay,

 

Sorry to hear you've not been able to access Amazon Prime as advised

 

I'd like to take a closer look into this for you

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards

 

David_Bn 

0 Kudos
Reply