Virgin Media Community

[Andy111]

Hi did anyone manage to get this sorted.

I've just signed up for a new 18month contract with free Amazon Prime. This was mid Jan, however I still haven't received my activation code.

I've now spoken direct with Virgin and they told me to ring Amazon. So I've just spoke to Amazon and they say what Virgin have said is wrong and that Virgin still need to send an Email with the Prime Activation code.

Can someone from Virgin help with this please.

[Aaron2]

The email is sent out 28 days after installation. So if you ordered mid January but were installed late January then you may not see it until later this month. 

[Andy111]

Thanks Mate, well 26 days and still no email, so let's see what happens 😁

[David_Bn]

Hi Andy111,

Have you been E-Mailed with the code? 

Can you please confirm on what date you were installed? 

Kindest regards,

David_Bn

[Andy111]

No mate, despite several calls to customer services. 

Technically it wasn't a new install as we've been with Virgin and really happy for over 12months now. 

However we signed up to a new 18month contract on the 21stbof Jan, that included your top 616mbps, TV and phone package that also included 12months free Amazon Prime.

As you will note its now over the 28days since the contract and still no email. Perhaps you can help?

Like I say we love Virgin media, however sadly when you ring Customer services the service is shockingly poor.

[Andy111]

And still no email with the amazon prime code. Is there anybody from Virgin who can sort this??

[Gareth_L]

Hello Andy111

Quick question 

Have you also checked your junk and spam folders 

Gareth_L