4 weeks ago
Is it possible for me, as a former customer, to request an old copy of a bill? I was a customer for 3 years and I'm just wondering if it was possible for me to request and old bill from 4/5 years ago for proof of address?
Thanks in advance!
I wouldn’t have thought a bill from years ago can be used as proof of current address.
It would be suspicious that you can’t produce a recent bill for something.
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Well I need a utility bill as a secondary proof of address and I had moved house around that time so it's more of an oversight on my end. I have the email bills but they don't have my address on them.
3 weeks ago
Thanks for your post
Bad news I'm afraid
Online bills for active customers go back to 14 months maximum
Anything after that is a £2 charge but these bills are only available for up to 24 months ago