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nexusred
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Forgotten telephone password

We have just moved house and have been waiting for an engineer for 20 days , we have contacted the VM team 4 times and cannot get past the security check , they also say the other info we give them is not correct either . When we log onto myvriginmedia the account is not active and says we dont have a SIm on the account yet we had the Oomph package before we moved , in fact I have the VM sim in my phone now which is working fine . Can someone please help us with a way to reset the password , we really need broadband and not having it for 3 weeks has caused significant issues .

Could you also please tell me if I cancel the contract and you decide to charge me an early disconnection fee what the most this would be ? we cant keep waiting for an engineer to turn up indefinetly despite having a fixed appointment .

This is currently costing me £600 per day as a professional consultant working from home due to the pandemic as I am a high data user and need to send large files to my clients .

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Sofia_B
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Re: Forgotten telephone password

Hi @nexusred

 

Welcome to the community and thanks for your first post, we're happy to have you with us. 🙂 

 

I'm very sorry to hear about your experience in regard to the issues you've been having, I can appreciate how frustrating this must be and we apologise for any inconvenience caused. 

 

I'm going to send you a PM to get your details so we can look into this for you. Please look out a notification in the purple envelope, located in the top right hand corner of your screen. 

 

Thanks,

Sofia
Forum Team



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