I am trying to take over the household account as the new account holder after my husband's sudden death just before Christmas. I won't post all of the details here, suffice to say the whole process has been seriously frustrating and upsetting.
I have tried to sort the issues via the forum and had a bit of back-and-forth with a member of staff but he stopped contact without warning before he'd got to the bottom of everything. I have been back to the bereavement services part of the system to try to sort out all of the outstanding issues. They say that I need to talk to Customer Services.
My main issue with this is that I can not remember my memorable word - I was doing all this transfer of accounts stuff in a daze whilst coping with my husband's death. I have no recollection of even setting up a memorable word. I am stuck banging my head against a brick wall.
Does anyone have an answer to this? (No suggestions about going via my online account, please. One of the outstanding issues is that I can not access the online account as it still wants my husband's email address and password, despite the account being transferred to me!)
ARRRRRRRRRGGGGGGGGHHHHHHHHH!
