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Forgotten Username - redirected to 'Oops, somethings broken'

Hello, this has been going on for quite some time and I've not been able to find my username because of it. I can't find out my password either because I don't know my username. Please help.

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Re: Forgotten Username - redirected to 'Oops, somethings broken'

Hi aclellan,

 

Welcome to our community and thanks for posting. Are you trying to view your online Virgin Media or Mobile account?

 

Have you registered for an online account before? If you have forgotten your username and password what happens when you click on the "forgotten username/password" option?

 

If you are having difficulties can we ask if you have tried to log in your online account from a different device or web browser? You may also want to clear and caches, cookies and history as this may sometimes cause an issues when trying to log in.

 

Please try the above first and if you still require further assistance come back to us.

 

Kind regards Jodi

 

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Re: Forgotten Username - redirected to 'Oops, somethings broken'

Sorted. Can you remove this post please as it's been dealt with. Thank you. 

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Re: Forgotten Username - redirected to 'Oops, somethings broken'

Hi Aclellan, 

thanks for your post 🙂
I am glad this has been sorted for you. We do not remove posts incase someone else has the same issue they can come here and see what the resolution is 🙂

thanks,

Zoie

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