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Forgot password page keeps telling me "Please enter valid bill details"

Hi. 

I am trying desparately to get in to my online account, as I have no access to the email address that was used to set it up. I have tried forgotten password, but it keeps saying 'enter valid bill details' when the information is correct. 

However, if this will only send a password reminder to the email address you have on file, it will also be of no use. Can someone please help me? 

Thanks! 

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