Virgin Media Community

[bsheraton]

Hello

I have forgotten my telephone password please can someone help me reset them via PM?

Also the telephone line coming into my house was damaged a while ago (someone cut it with a hedge trimmer), just today I phoned up VM and managed to arrange a new broadband contract deal. However I forgot to mention the phone line some times cuts on or line quality is poor.

How can we get this fixed?

Thanks

Bill 

[newapollo · Accepted solution]

Hi Bill,

VM have recently updated My Virgin Media and you should be able to update the telephone password by logging in there.

When logged in click on Account Settings >  Account Details > scroll down to Telephone Security Details  (memorable word) > and then click on Edit

Regarding the telephone fault, you should call  150 from a Virgin landline (if it's working) or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Lee_R]

Hi bsheraton, thanks for posting and welcome to our community.

Sorry to hear that you're having telephone service issues.  And for any inconvenience this may be causing you.  I would love to help you resolve this.  We can also take a look at the other issue you raised.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R