forumarchive,nothingtosee,
Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
Thelast2know
  • 1
  • 0
  • 0
Joining in
267 Views
Message 1 of 2
Flag for a moderator

First year discount not applied

on ‎22-05-2020 13:01

Hi,

I applied to upgrade my account on 27 March to include TV package. The offer was for £37 for the first year and £59 afterwards.

The offer was not mentioned on the contract and I have billed the full amount.

Please can this be rectified and can I be reimbursed for the overpayment?

Many thanks

0 Kudos
Reply
John_GS
  • 8K
  • 422
  • 702
Forum Team
Forum Team
253 Views
Message 2 of 2
Flag for a moderator

Re: First year discount not applied

on ‎22-05-2020 13:24

Hi Richard,

 

Thanks for posting 🙂 I'll be more than happy to look into the billing for you. 

 

I'll PM you now to discuss further,

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum