Virgin Media Community

[Adam2021]

I have just had a lengthy phone call to be told that even though my order says I selected the £200 bill credit and I have evidence, plus the fact of when I joined what the offer was I will not be getting it applied as it didn't make its way into the contract and was then told to just cancel! 

Can anyone please resolve this issue as I do love the product, it would just seem common sense is lacking or the willing to help! 

Thanks in advance 

Adam 

[Lee_R]

Hi Adam2021, thanks for posting and welcome to our community.

I am sorry to hear you're having issues getting your welcome offer.  I would like to take a closer look at this on your behalf. To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards

Lee_R