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First Bill - Refer a friend not applied

Hi

I recently had virgin media setup in the house and was referred by a friend. I followed the link in the email and when I ordered virgin media the £50 refer a friend bonus was added to the order however looking at the first bill it hasn't been applied.

Regards,
Lewis

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Re: First Bill - Refer a friend not applied

Hi In2000,

 

Welcome to our Community Forum and understand that you have a Refer  Friend credit query.

 

If you have followed the instructions in the email correctly, the credit will be applied to both accounts.

 

When was you installed?

 

Please see this link for expectations on when credit will be applied and to check that the correct process has been followed.

 

Regards,

 

Lisa

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Re: First Bill - Refer a friend not applied

I see where my mistake was

Thanks for the help

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Re: First Bill - Refer a friend not applied

No problem In2000, 

 

Please let us know if you have any other queries about this.

 

Regards,

 

Lisa

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