Showing results for 
Search instead for 
Did you mean: 

Finding account Number

Joining in

Dear sir,

I have started a broadband contract here from September. I haven't received any email from Virgin Media and unfortunately I don't know the account detail. I think I failed to send the exact details such as email address when I first called with service center due to my poor English skill.

So, I ask you a help how to get the account detail (e.g., an standard paper mail including account details to my address.)

I am looking forward to hearing from you.

Kind regards,


Forum Team
Forum Team

Hi @daeyongum 👋.

Thanks for reaching out to us and welcome to the Community forums. Apologies for the issues that you are having obtaining your account details, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.



Forum Team
Forum Team

Hi @daeyongum 

So glad we were able to resolve your issue swiftly. Should you need us again please do reach back out. 

Have a good week.