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Financial help, please help me

Joining in

Hey, I’m in desperate help!  I’m getting no where calling customers service.

I’m a young mum of 3 and atm I don’t have a lot of money coming in and I’ve missed my payment last month. I got a message to say my service was going to get suspended so I called up and explained my situation and asked for a payment plan but he told me you don’t do that and then said the lastest  I can pay is Friday so I agreeed then two days later my services got cut so I called back up and he said no I have to pay todo, I got really upset because it’s half term I got my kids at home no money now no tv and then he said I can pay Friday but this is my only chance but I have to pay all of it so I just. Said yes to get it turned on but I honestly can’t afford to pay it all on Friday and I’m so worried now. 
if I could do some sort of payment plan and beak up the debt into my monthly payments? 
I just feel so abandoned from Virgin and just feel like they don’t want to help families in trouble. 


Forum Team
Forum Team

Hi Carlamumma3,

Thanks for posting and welcome to our community 🙂

We're sorry to hear of the situation, I've had a look at things from our side, and can see you've been able to speak to us.

So I can advise further, I've popped you over a private message.