Final payment in Collections

[access2589]

Gave VM 30 days notice to terminate on 7 March. Termination date 6 April. VM sent packaging for equipment which was duly returned. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter.

Bill for further month for £92 arrives. I assume error and will be fixed.

Next thing I know letter from VMs debt collectors, BPO collections, demanding payment quickly followed by reduction in my credit rating.

Been trying to sort with VM but no one will speak to me as I can't remember special word. Have also been told email address VM use for billing is not email address on my account. Snail mail letter been promised 😭 but nothing arrived.

Anyone got any advice on how to sort this short of paying up just to get my credit score back in order. Any advice appreciated.

[Arissa_H · Accepted solution]

Hi Access2589 👋🏼.

Thank you for posting, welcoming you onto the community forum 😊.

Sorry for the misunderstanding in the bills ☹.

When you sent the equipment back did you keep the receipt? 

When you left Virgin Media, did you have a early disconnection fee at all?

Click this link to find out more how the early disconnection fee works.

Let us know, we will do our best to help.

Thank you. 

[access2589]

Hi Ari

Thanks for quick reply. I have an email thanking me for, and listing, returned equipment. Can't see how to attach it here though 😕.

No question of early disconnection feed as I was given the option to leave after VMs price hike earlier this year

[Arissa_H]

Thank you for coming back to me and confirming. 

I will have to further investigate for you, I will be private messaging you.

Please watch out for the envelope ✉.

Thank you.