Thanks for your post and reaching out to the Community Forums, Simon,
The notice sounds like your payment might be past due, Have you gone online to have a look at your billing details virg.in/myVM
If not then we advise speaking with the Collections Team. You can call our dedicated Collections team on 0800 052 0360 from any phone. We’re open Monday to Saturday, 8am until 6pm, except for Bank Holidays where we’re open from 8am ‘til 5pm. We’re closed on Sundays.
But of course a bill said on its face to be payable by 20 May cannot be due for payment immediately, hence my question about Rachel’s demand received today. And yes, I had already looked at my billing details, which is why I asked it (and why I have others).
The bill will have a due date for the current month, however if the bill is comprised of a balances that has been carried over from the previous month then, it means that the account is past due, which is why you are getting Rachel Barras messages that the bill is due. No we cannot help with collections queries here, unfortunately. If you would like us to confirm if you account is past due we can do that, however it will still require speaking with collections.As we cannot take payments in the forums.
Well, quite how a new final bill, the purpose of which is to replace a previous, and now redundant, earlier bill, means the account is suddenly overdue escapes me. More so because, as mentioned, the new bill says it’s not yet due for payment. You really need to have a word with whoever is responsible for this incoherent nonsense.
I will contact Collections as you suggest, but should say that exiting Virgin (in my case for the simple reason I am moving to a new house that already has a different provider) has been shockingly difficult, largely deliberate I suspect, and has been in sharp contrast to the ease of either joining or upgrading.