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Final bill

Hi I have discontinued service but have a received a bill do I pay it as it is in advance? Thanks

no longer in contract

notice given 2 September 

new company installation 18 September 

 

Thanks

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Re: Final bill

Hi Sharon62,

 

Thanks for posting and welcome to the community 🙂

 

I am sorry you're leaving Virgin Media. We do bill in advance but I understand the confusion relating the final statement. 

 

You say you've given notice to leave Virgin on the 2nd September, which means 30 days notice, so the service disconnects on the 2nd October. This means the billing time you'll owe for is up to the 2nd of October. Now let's say your billing period is the 15th-14th, and on the 15th September we have billed you. This billing period would be the 15th September-14th October. You'd pay that bill and then a couple of days after disconnection, get a final statement, for the days you've already paid for but the service has been disconnected. Ie a credit from the period 3rd October - 14th. 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Final bill

Thank you for your reply it was helpful.

I have been out of contract for a while so is 30 days notice still required?

i was very sorry to be leaving after many years with you.

As you will see from my notes I tried very hard to resolve the issues I was having.

Also I am keen to return your equipment if I could have the packaging.

 

Best wishes

Sharon

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Re: Final bill

Yes you always need to give 30 days notice even if out of contract

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Re: Final bill

Hi Sharon, you're more than welcome.

 

The returns packaging is sent upto 2 weeks after the disconnection of the account, so you'll receive it by the 16th of October.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"