Fed up just after advice

[Carlos44]

Just after some advice I recently downgraded my services with retentions received confirmation everything good was told I’d be in credit next bill as payed went of mid month received latest bill and still billed for old contract no credit went on what’s app raised a complaint and received a email 2 minutes later said it had been resolved as they had offered advice so replied to that email is there actually anyone that is half decent and understands what you are saying is there any executive team you can contact

[Cardiffman282]

Now that the complaint is closed (although patently unresolved) the VM forum team should be able to help.

BTW you could also let Ofcom know all about your complaint experience too https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

[Carley_S]

Hi @Carlos44 

Welcome back to the community forums 

Sorry to hear of your billing  and new contract concerns. I can certainly take a look at this for you to see what's happened at our side. It's also disappointing to hear that your complaint was closed without discussing or you agreeing a resolution, my apologies for this. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Carley_S · Accepted solution]

Thank you for joining me on private message @Carlos44 

Glad to hear that this is all resolved for you now. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).