The following is an email sent over a month ago to your Support services team, I am still waiting for a response and still suffering the effects of your company's mistake.
Any help would be greatly appreciated.
Good afternoon Support services team,
Following on from your email, you stated that you would respond to me within 14 days. It has now been over 3 weeks and I still haven't heard anything from you. A 5 minute conversation over 3 weeks ago with your customer services established that your company had falsely recorded a default on my account causing an adverse impact on my credit rating with Experian and Equifax. This false default was recorded August 2016.
It clearly states in the account notes that the manager had agreed to waive the cancellation fee due to the circumstances surrounding the cancellation.
Account number - [MOD EDIT: PERSONAL INFORMATION REMOVED]
I would appreciate an immediate response to this matter which is entirely unacceptable and made worse by your refusal to respond in a timely manner.
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review theForum Guidelines]
Sorry to hear this, the team would be working through them but may take longer than usual due to the current circumstances as it's limiting some teams. It would be this team who can look into this for you though.
I get that things might be busier than usual, it's just very frustrating that this has been going on for 4yrs without my knowledge and customer services have acknowledged full responsibility but I can't get a response from the only department that can rectify this within minutes.
I'm trying to get a mortgage and account defaults like this seriously affect how lenders determine who to lend to.
I've sent yet another email and hopefully I'll get a response soon.