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robpparkinson
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False advert in my account upgrade section

Virgin Media Pop a post on the forums - virg.in/VMforums - let me know when done and your username. I'll deal with this. ^john


  • Virgin Media online my account section- your offers and upgrades - big bundle £0 more per month total £26 per month.
    I accepted offer as it was a good deal.
    Once signed up i got email confirmed it was £45 a month then £68.
    3 hours on the phone spoke to 4 different people and the only resolution was to take a different retention broadband deal. Not the one I was originally offered.
    A lady called saffron offer me broadband only 200 mag for £31 a month for the next 18 months.

Saffron was very helpful and offered me the best her manager would allow. 

It was also mentioned that in not the first person with this issue as there is an error online around the pricing of upgrade offers

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John_GS
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Re: False advert in my account upgrade section

Hi robpparkinson

 

Thanks for posting and apologies for this dispute

 

I'll PM you now to help further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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