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Failed upgrade - online account

Tuning in


I upgraded my broadband online via my account, m350 to 1gb.

I have received pre contract information confirming the deal and prices, Yodel app shows a tracking number, item with sender but I've received no correspondence or confirmation of my order. I have contacted customer services and they can't find my order.

Its not showing under my orders and when I click change package it says its being processed but customer services have no record of it.

I can see online it's a recurrent issue with customers but understand I need to post my own thread.

Please can someone PM me.



Forum Team
Forum Team

Hi @garthybarthy 👋.

Thanks for reaching out to us. Apologies you are having issues with your latest order for your upgraded package. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.