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F-secure

Hi,

I received a email from F-secure saying....

"You recently added F-Secure SAFE to your Virgin Media account but you haven't yet registered and installed it."

 

Will I be charged from Virgin or F-secure? Do I need to cancel it? I don't want their service.

 

Thanks

K

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Re: F-secure

Hi k147258369,

I wasn't aware that F-Secure was being activated without customers registering for it.

If it's been added to your account you will have a free subscription for 12 months (worth £79.99), protecting up to five devices. 

There is a section for F-Secure within MyVirginMedia account onlinesecurity toolkit 

Within that section is a button which normally has to be pressed to activate the F-Secure.

Clipboard01.jpg

I'm not sure if this has changed but in the past you could cancel it by the following method:-

Log in to My F-Secure.

On the My F-Secure page, select Subscription in the top bar.

Under Current subscription, select Cancel your subscription.

This cancels the auto-renewal feature. Your subscription remains valid and active until your current subscription expires.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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