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k147258369
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F-secure

Hi,

I received a email from F-secure saying....

"You recently added F-Secure SAFE to your Virgin Media account but you haven't yet registered and installed it."

 

Will I be charged from Virgin or F-secure? Do I need to cancel it? I don't want their service.

 

Thanks

K

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newapollo
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Message 2 of 21
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Re: F-secure

Hi k147258369,

I wasn't aware that F-Secure was being activated without customers registering for it.

If it's been added to your account you will have a free subscription for 12 months (worth £79.99), protecting up to five devices. 

There is a section for F-Secure within MyVirginMedia account onlinesecurity toolkit 

Within that section is a button which normally has to be pressed to activate the F-Secure.

Clipboard01.jpg

I'm not sure if this has changed but in the past you could cancel it by the following method:-

Log in to My F-Secure.

On the My F-Secure page, select Subscription in the top bar.

Under Current subscription, select Cancel your subscription.

This cancels the auto-renewal feature. Your subscription remains valid and active until your current subscription expires.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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chrisdawn55
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Message 3 of 21
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Re: F-secure

Thanks for your reply to the OP Dave,

Seems that new customers are auto signed up for the 3month trial...with seemingly no easy way to cancel or even check, as the Virgin Internet Security tab has been unavailable ( well for me anyway ) for the last week+, the chat is all but useless and the phonelines are understandably busy.

"You recently added our award-winning online security powered by F-Secure to your Virgin Media account but you haven't yet registered and installed it."

Unlimited devices.
Pay nothing for 3 months (no payment details taken up-front)
Then just £3 a month (or £30 a year)


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BenMcr
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Message 4 of 21
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Re: F-secure

You've not been signed up yet based on that as far as I know as the whole registration process is on F-Secure's systems.

So the email is informational only although it could be clearer.
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I work for Virgin Media - but all opinions posted here are my own
Martin_N
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Message 5 of 21
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Re: F-secure

Hi chrisdawn55,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue you've had removing this. 

 

Can you confirm have you tried this on different web browsers? Have you also cleared the cookies and cache and tried this?

 

^Martin

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chrisdawn55
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Re: F-secure

Thanks for the replies much appreciated.

I've tried it on multiple browsers, OS & devices all the with the same result when trying to access ONLINE SECURITY TOOLKIT

"We're sorry this isn't the page you wanted.
This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want."

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BenMcr
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Message 7 of 21
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Re: F-secure

Just to double check, this is the link that doesn't work for you?

https://my.virginmedia.com/my-apps/onlinesecurity/toolkit.html
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I work for Virgin Media - but all opinions posted here are my own
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chrisdawn55
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Message 8 of 21
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Re: F-secure

Can confirm thats the link

cheers

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Martin_N
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Message 9 of 21
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Re: F-secure

Have you been able to sign in now and deactivate this?

 

^Martin

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chrisdawn55
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Message 10 of 21
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Re: F-secure

afraid still getting this messages on all browsers and devices

We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want.

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