You would need to contact customer services to get them to take a look for you I am afraid 03454541111, we also have a text messaging service available where you can text your query and we will text back 07533051809.
Hope this helps
I am a Virgin Media field technician working on a 2nd line support project. All and any advice given is based on my experience in the field or my personal experiences with my own equipment at home. If my answer was helpful to you please mark as helpful or consider leaving some kudos.
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