I called Virgin on 2 separate occasions to ask them if the brown external junction box cover could be replaced as it had disappeared and both times I was told an engineer would be round to replace it within 48 hours. I'm still waiting and fed up with being lied to so after learning that issues can be resolved by posting them here I'm asking again...….can someone please just replace the cover? I have had to cut a section from a bin liner then tape it over the junction box to protect the wiring from the elements after failing to find a replacement cover online myself so would really appreciate some help.
We can book a technician to come and replace this for you no issues - I have not been able to locate your account using your forum information so I'll need to pop you a Private Message to take some details and pass security with you.
Look out for the purple envelope and pop us a reply when you can.