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External cable broken

I had external cable fitted few weeks ago but cable has split - I tried to get an engineer out but nothing until the 12th Oct  - I work from home so can i get the clips to reconnect it myself ? Really don’t know what else to do or where to find the tools to fix it myself 

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Re: External cable broken

Thanks for the post Aaronlee4 and welcome to our community.

 

Our engineers are the only ones liable to fix this, if you get third party technicians to do work on this our team would only fix this if another fault were to occur with a chargeable appointment which is £99. 

 

Thanks, Emily.

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